Privacy Policy

PRIVACY POLICY
Luxe Elevators

Effective Date: 1 February 2026

  1. Introduction

Luxe Elevators Pty Ltd (ABN [Insert ABN]) (“Luxe Elevators”, “we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, engage with us through advertising platforms including Meta (Facebook and Instagram), or contact us directly.

  1. What Personal Information We Collect

We may collect personal information including:

• Full name
• Email address
• Phone number
• Suburb or postcode
• Property details relevant to lift installation
• Information you provide in enquiry forms
• Information submitted through Meta Lead Ads
• Website usage data (IP address, browser type, device type, pages visited)
• Communication history with us

We only collect information that is reasonably necessary for our business functions and services.

  1. How We Collect Personal Information

We collect personal information in the following ways:

• When you complete a website enquiry form
• When you download a guide or lead magnet
• When you submit a Meta (Facebook or Instagram) lead form
• When you contact us by phone or email
• Through cookies and website analytics tools
• Through advertising platforms such as Meta Pixel or similar tracking technologies

When you submit your information through a Meta Lead Ad, your data is transferred securely to us in accordance with Meta’s platform policies.

  1. Why We Collect and Use Your Information

We collect personal information to:

• Provide you with requested guides or downloads
• Respond to enquiries
• Assess suitability for lift installation
• Arrange consultations
• Provide quotes and project information
• Improve our website and marketing
• Send relevant information about our services
• Comply with legal obligations

We do not sell your personal information to third parties.

  1. Marketing Communications

If you provide your details to download a guide or request information, we may send you related communications about residential lift planning, design, pricing or consultations.

You may unsubscribe at any time by:

• Clicking the unsubscribe link in emails
• Contacting us directly at admin@luxeelevators.com.au

  1. Disclosure of Personal Information

We may disclose personal information to:

• Employees and contractors of Luxe Elevators
• Professional advisers (legal, accounting, IT support)
• CRM and email marketing providers
• Advertising platforms such as Meta
• Service providers assisting with website hosting or analytics

Where third parties process data on our behalf, we require them to protect it appropriately.

We do not disclose personal information overseas unless required for cloud-based systems or service providers, and only where appropriate safeguards are in place.

  1. Cookies and Tracking Technologies

Our website may use:

• Cookies
• Meta Pixel
• Google Analytics
• Similar tracking technologies

These tools help us:

• Understand how visitors use our website
• Improve user experience
• Deliver relevant advertising

You can adjust your browser settings to refuse cookies, though some website features may not function correctly.

  1. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These measures include:

• Secure CRM systems
• Restricted access to personal information
• Secure hosting environments
• Encrypted data transmission where applicable

  1. Access and Correction

You may request access to personal information we hold about you, or request correction if it is inaccurate.

To do so, please contact:

Email: admin@luxeelevators.com.au
Phone: 1800 957 830

We will respond within a reasonable timeframe.

  1. Complaints

If you believe we have breached your privacy rights, please contact us in writing.

We will investigate your complaint and respond promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

  1. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website.

CONTACT DETAILS

Luxe Elevators Pty Ltd
Phone: 1800 957 830
Email: admin@luxeelevators.com.au
Website: luxeelevators.com.au